Student Loan Services & Collections is responsible for the administration and collection of educational loans at UCLA. The Department is divided into two offices: the Loan Services Office on campus, and the Collections Office located in the UCLA Wilshire Center in Westwood.

Loan Services. The Loan Services office is primarily responsible for administering long-term educational loans. These include campus-based Perkins and Health Professions loans; non campus-based FFELP loans such as Stafford, SLS, and PLUS loans; and some short-term loans. Loans are administered either as paper transactions or electronically via Electronic Fund Transfer (EFT). Loan proceeds disbursed by check are picked up in the Office, while funds transferred electronically are deposited directly into student accounts within the Student Billing and Receivables (SBAR) system. The Office is responsible for requesting and reconciling these electronic fund transfers and for returning all unused or ineligible funds to lenders when necessary. The Emergency Loan unit provides a valuable service to students by granting interest-free, short-term emergency loans to currently registered students with an urgent financial need. Staff members regularly conduct counseling sessions with all loan recipients regarding their rights and obligations under the various loan programs.

Loan Collection. Responsibility for the collection of campus-based loans and some campus receivables rests with the Collections Office. Debt management staff provide beneficial one-on-one counseling services to assist borrowers in managing their loan indebtedness. Counselors apprise borrowers of the various options available for resolving delinquencies including deferments, loan cancellations, forbearance, temporary special payment arrangements, and loan consolidations. In addition to internal efforts, the Collections Office utilizes outside collection agencies, Small Claims Court litigation, the State Tax Offset program, and Credit Bureau reporting to effect the collection of delinquent debts. All Collection Office staff are thoroughly trained to ensure that strict compliance with Federal and State regulations is maintained at all times. Due to these efforts, UCLA delinquency rates are substantially below national averages.